FAQs

General Enquiries

Do you have an office where I can view your products?

No. Currently, we do not have a physical office. However, we will strive to provide a close illustration of the product images as accurately as possible.

Where can I purchase Breathing Nature by Claire C. products?

You may purchase them directly on our website by clicking the product page to place your order and make payment.

How do I make payment for the products?

You may make payment using any of the following Credit or Debit Cards:

  • Mastercard
  • Visa
  • American Express

 

I have submitted the wrong address/ contact information for my order. What should I do?

Please provide us with your order number and direct message us on Facebook or Instagram immediately. If your order has already been shipped out, fees may be required to arrange for re-shipping due to wrong address. If your contact information is wrong, please direct message us to rectify the error.

Can I ship to more than 1 address in my order?

No. Shipping is only to 1 address per order.

Where do you ship to?

Currently we only deliver orders within Singapore. However, you may check back on our website for future developments.

How much is the shipping for delivery within Singapore?

Shipping is free for purchase of our products (unless otherwise stated).

How long will my order take?

Your order will take 2-5 working days to reach the address you provided in Singapore. It may take a little longer to reach you during holidays or festive seasons. We highly encourage you to place your orders at least 2 weeks earlier to avoid disappointment.

What is your exchange, returns and refunds policy?

We will exchange your product if you have been sent the wrong item, or if upon receipt, the product is damaged or in any way faulty. We do not accept returns under all other circumstances. Please also refer to Section 5 – Delivery, Exchange, Returns and Refunds in our Terms and Conditions Policy.

Product-Related Enquiries

What do you use to make the candles?

All our products are 100% natural without the following:

X No toxins and carcinogens

X no SLS (sodium lauryl sulfate)

X no parabens

X no silicones or paraffins

X no petrochemicals

X no artificial colours

X no synthetic fragrances

We only use natural soy wax, 100% pure essential oils and cotton wicks to make each and every one of our candles. They are dyed using dye chip flakes made from environmental plant wax that are completely natural. To know more about the benefits of soy wax, 100% pure essential oils and cotton wicks in candle making, please refer to our website and Facebook or Instagram posts.

What is the expiry date of the candles?

Scented candles can lose/ change their scent and discolour overtime. We encourage you to use our candles within a year of opening. Please store them in a cool and dry place and away from direct sunlight.

Why is the colour/ appearance of the candles different?

We handcraft and hand pour every single one of our candles. Hence, there may be slight imperfections in the colour (frosting)/ appearance (uneven surface) for each batch of candles made. These do not affect the performance of the candles.

How long does the candle burn for?

Burn times stated below are approximate estimates if you strictly follow our recommended burning tips. Depending on candle care, it may vary from person to person.

3.1oz. 88g Net Weight: ~17 hours

8oz. 228g Net Weight: ~44 hours

How can I get the most out of the candle?

Trim wick to 1/4 inch before every burn. Light the wick and keep it burning till melt pool reaches the edges of the jar, but no more than 4h. This ensures an even burn and keeps the candle pretty.

Please place your candle on an even surface and away from any fans, open windows or doors, air conditioners, and vents. Please also keep candle away from flammable objects, young children and pets.

Cover with lid to snuff out flame instead of blowing out to prevent smoking. Keep lid on to help seal in the scent when not in use and place it in a cool, dry place.

Candle has reached the end of its life when there is 1/2 inch of wax left. Further burning may damage the candle jar.

Why is the candle producing soot?

The candle is producing soot as the wick gets too high causing the flame to be bigger. This may happen if the wick is not trimmed before every burn. Please trim the wick to 1/4 inch before burning to minimize soot and slow down the burning process.

I have accidentally trimmed the wick too short. What should I do?

Light the candle and wait for the melt pool to form. Then pour out enough wax for the wick to burn properly.

Why is the top rough and bumpy after burning?

The rough, bumpy top after burning our candle is caused when the hot wax in the melt pool cools and solidifies at an inconsistent rate. This is a feature of soy wax and does not affect the performance of the candle.

Why is the candle sweating?

Soy wax may release oils due to humidity and heat. This does not affect the performance of the candle.

Why is the candle tunneling?

‘Tunneling’ is when the wick burns a hole straight down the middle of the candle, leaving a rim of solid, unused wax around the edges of the candle jar. When this happens, your candle will not achieve the maximum burn time as subsequent burns will not burn past the first melted wax pool ‘ring’.

To prevent this, always light the wick and keep it burning till melt pool reaches the edges of the jar, but no more than 4h. Please also place your candle on an even surface and away from any fans, open windows or doors, air conditioners, and vents.

Why is the candle melting only on one side/the candle wax is pooling in one spot and now the flame is really small?

You have most likely placed the candle on uneven surface or it is in a drafty area. To prevent this, please place your candle on an even surface and away from any fans, open windows or doors, air conditioners, and vents.

Can I blow out the candle to put out the flame?

No. Doing this will cause smoke to fill the room leaving a burnt smell. You may cover with lid to snuff out flame instead. Cover tightly to prevent the smoke from escaping.

How soon can I re-light the candle?

You may re-light the candle as soon as the melted wax returns to its solid state.

© 2021 Breathing Nature by Claire C., All rights reserved.